Terms and Conditions

These general terms and conditions ("Conditions") govern the rights and obligations of you as buyers and us as sellers within the contractual relationships concluded through the E-shop on the website teslastrings.com.

All information regarding the processing of your personal data is included in the personal data processing policies.

As you surely know, we primarily communicate remotely. Therefore, for our Agreement, the means of remote communication are used, allowing us to reach an agreement without the simultaneous physical presence of us and you.

If any part of the Conditions contradicts what we have jointly approved during the process of your purchase on our E-shop, this specific agreement will take precedence over these Conditions.

1. SOME DEFINITIONS

1.1 Price is the financial amount you will pay for the Goods;

1.2 Shipping cost is the financial amount you will pay for the delivery of the Goods, including the cost of packaging;

1.3 Total price is the sum of the Price and the Shipping cost;

1.4 VAT is the value-added tax according to applicable legal regulations;

1.5. E-shop is the online store operated by us at the address teslastrings.com, where the purchase of Goods will take place;

1.6. Invoice is a tax document issued in accordance with the value-added tax law on the Total price;

1.7. We are the company U Juhasa, sro, with registered office Dolne Kosariska 89, 90615 Kosariska, IČO 36 277 819, registered in the Commercial Register kept by the District Court of Trencin, Section sro, insert No.18927/R, email info@teslastrings.com, phone number ‭+421 918 811 206‬, legally referred to as the seller;

1.8. Order is your irrevocable proposal to conclude a Purchase Agreement for Goods with us;

1.9. Goods are everything you can purchase on the E-shop;

1.10. User account is an account created based on the information you provide, allowing the storage of entered data and the retention of the history of ordered Goods and concluded contracts;

1.11. You are the person purchasing on our E-shop, legally referred to as the buyer;

1.12. Contract is a purchase agreement agreed upon based on a properly filled-out Order sent through the E-shop and is concluded at the moment when you receive the Order confirmation from us.

2. GENERAL PROVISIONS AND INFORMATION

2.1 The purchase of Goods is possible only through the web interface of the E-shop.

2.2 When purchasing Goods, it is your obligation to provide us with all information correctly and truthfully. The information you provide when ordering the Goods will be considered correct and truthful.

3. CONTRACT CONCLUSION

3.1 The Agreement with us can only be concluded in the Slovak language.

3.2 The Contract is concluded remotely through the E-shop, with the costs of using means of remote communication being borne by you. However, these costs do not differ from the basic rate you pay for using these means (especially for internet access), so you should not expect any additional costs charged by us beyond the Total price. By submitting the Order, you agree to the use of means of remote communication.

3.3 To conclude the Contract, you must create a draft Order on the E-shop. The following data must be included in this draft:

a) Information about the purchased Goods (on the E-shop, you indicate the Goods you are interested in purchasing by clicking the "Add to Cart" button);

b) Information about the Price, Shipping cost, VAT, method of payment of the Total price, and the desired method of delivery of the Goods; this information will be entered during the creation of the draft Order within the user interface of the E-shop, with information about the Price, Shipping cost, VAT, and Total price being automatically generated based on the selected Goods and the method of its delivery;

c) Your identification data used to deliver the Goods, especially your name, surname, delivery address, phone number, and email address;

d) In the case of a Contract under which we will supply the Goods to you regularly and repeatedly, also information about how long we will be supplying the Goods to you.

3.4 During the creation of the draft Order, you can change and review the data until it is created. After checking by pressing the "Order with the obligation to pay" button, you will create the Order. However, before pressing the button, you must confirm your familiarity with and agreement to these Conditions; otherwise, it will not be possible to create the Order. A checkbox is used for confirmation and agreement. After pressing the "Order with the obligation to pay" button, all entered information will be sent directly to us.

3.5 We will confirm your Order to you as soon as possible after it is received by us, with a message sent to your email address provided in the Order. The confirmation will include a summary of the Order and these Conditions. Confirmation of the Order from our side constitutes the conclusion of the Contract between us and you. The Conditions in effect on the day of the order form an integral part of the Contract.

3.6 There may be cases where we cannot confirm the Order to you. This mainly includes situations where the Goods are not available or cases where you order a larger number of pieces of Goods than allowed by us. However, information about the maximum number of pieces of Goods will always be provided to you in advance within the E-shop and should not be surprising to you. If any reason arises preventing us from confirming the Order, we will contact you and send you an offer to conclude the Contract in a modified form compared to the Order. The Contract is concluded in such a case when you confirm our offer.

3.7 In the event that an evidently incorrect Price is stated in the E-shop or in the draft Order, especially due to a technical error, we are not obligated to deliver the Goods to you for this Price, even if you received the Order confirmation, and thus the Contract was concluded. In this situation, we will contact you immediately and send you an offer to conclude a new Contract in a modified form compared to the Order. The new Contract is concluded in such a case when you confirm our offer. If you do not confirm our offer within 3 days of its sending, we are entitled to withdraw from the concluded Contract. An obvious error in the Price includes, for example, a situation where the Price does not correspond to the usual price at other sellers or a digit is missing or added.

3.8 In the event of the conclusion of the Contract, you are obligated to pay the Total price.

3.9 If you have a User account, you can place an Order through it. Even in such a case, you are obliged to check the correctness, truthfulness, and completeness of the pre-filled data. However, the method of creating the Order is identical to that of the buyer without a User account, but the advantage is that it is not necessary to repeatedly enter your identification data.

3.10 In some cases, we allow you to use a discount for the purchase of Goods. To avail the discount, it is necessary for you to fill in the discount details within the draft Order in a predefined field. If you do so, the Goods will be provided to you with a discount.

4. USER ACCOUNT

4.1 Based on your registration within the E-shop, you can access your User Account.

4.2 When registering the User Account, it is your obligation to provide all required information correctly and truthfully, and update them in case of any changes.

4.3 Access to the User Account is secured by a username and password. It is your responsibility to maintain the confidentiality of these access credentials and not to provide them to anyone. In case of misuse, we do not bear any responsibility.

4.4 The User Account is personal, and you are not authorized to allow its use by third parties.

4.5 We reserve the right to cancel your User Account, especially if it remains unused for more than 1 year or if you violate your obligations under the Contract.

4.6 The User Account may not be available continuously, especially considering the necessary maintenance of hardware and software equipment.

5. PRICING AND PAYMENT TERMS, RESERVATION OF OWNERSHIP

5.1 The price is always stated within the E-shop, in the draft Order, and in the Contract. In case of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the draft Order, the Price stated in the draft Order will apply, which will always be identical to the price in the Contract. The draft Order also specifies the Shipping Cost or the conditions under which the delivery is free.

5.2 The Total Price includes VAT, including all fees set by special legal regulations.

5.3 We will request payment of the Total Price from you after the Contract is concluded and before the delivery of the Goods. You can make the payment of the Total Price by the following methods:

a) Bank transfer. We will provide information for payment within the Order confirmation. In the case of payment by bank transfer, the Total Price is due within three working days.

b) Online card payment. In this case, the payment is made through a payment gateway, with the payment being governed by the conditions of this payment gateway, available at the address: shoptetpay.com. In the case of online card payment, the Total Price is due within three working days.

c) Cash on delivery. In this case, payment occurs upon delivery of the Goods upon receipt of the Goods. In the case of payment on delivery, the Total Price is due upon receipt of the Goods.

d) Cash on personal pickup. Cash payment is possible when picking up the Goods in Our premises. In the case of cash payment on personal pickup, the Total Price is due upon picking up the Goods.

5.4 An invoice will be issued electronically after the payment of the Total Price and will be sent to your email address provided in the Order. The invoice will also be physically attached to the Goods and available in the User Account if you have one.

5.5 Ownership of the Goods passes to you only after you pay the Total Price and take possession of the Goods. In the case of payment by bank transfer, the Total Price is considered paid by crediting Our account; in other cases, it is considered paid at the time of payment.

6. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DAMAGE AND ACCIDENTAL DETERIORATION OF THE SUBJECT OF PURCHASE

6.1 The Goods will be delivered to you in the manner of your choice, and you can choose from the following options:

a) Personal pickup at Packeta collection points;

b) Delivery through transport companies offered during the purchase in the e-shop.

6.2 The Goods can only be delivered within the EU.

6.3 We are obliged to deliver the Goods to you without undue delay, but no later than 30 days from the date of the Contract. When fulfilling the Contract, circumstances may arise that will affect the delivery time of the ordered Goods. We will inform you by email about the change in the delivery time and the new expected delivery time, and your right to withdraw from the Contract is not affected. Our notification of the new delivery time also includes our request for your opinion on whether you insist on the delivery of the ordered Goods at the new time. In the case of personal pickup at the premises, you will always be informed by email about the possibility of picking up the Goods.

6.4 When receiving the Goods from the carrier, it is your obligation to check the integrity of the Goods' packaging. In case of any damage, you must promptly notify the carrier and us. In the event of damage to the packaging indicating unauthorized manipulation and entry into the shipment, it is not your obligation to accept the Goods from the carrier.

6.5 You are obliged to take over the Goods at the agreed place and time. If you do not pick up the delivered Goods according to the previous sentence, we will inform you by email where you can pick up the Goods, including the deadline for picking it up, or we will redeliver the Goods based on your written request sent no later than 14 days from when you were supposed to pick up the Goods. In this case, you undertake to pay us all costs associated with the redelivery of the Goods. If you violate your obligation to take over the Goods, except for cases under Art. 6.4 of these Terms, it does not result in a breach of our obligation to deliver the Goods to you. Also, your failure to pick up the Goods is not a withdrawal from the Contract between us. If you do not pick up the Goods even within the additional period, we have the right to withdraw from the Contract due to your material breach of the Contract. If we decide to exercise this right, the withdrawal is effective on the day we notify you of this withdrawal. Withdrawal from the Contract does not affect the right to compensation for actual costs incurred in attempting to deliver the Goods or any other claim for damages if incurred.

6.6 If, due to reasons on your part, the Goods are delivered repeatedly or in a way other than agreed in the Contract, it is your obligation to reimburse us for the costs associated with this repeated delivery. Payment details for the payment of these costs will be sent to your email address provided in the Contract and are due within 14 days of the email delivery.

6.7 The risk of damage to the Goods passes to you at the moment when you take possession of it. If you do not take over the Goods, except for cases under Art. 4 of these Terms, the risk of accidental damage and accidental deterioration of the Goods passes to you at the moment when you had the opportunity to take it over, but due to reasons on your part, the acceptance did not occur. The transfer of the risk of accidental damage and accidental deterioration of the Goods means that from this moment, you bear all the consequences associated with the loss, destruction, damage, or any depreciation of the Goods.

7. WARRANTY RIGHTS

7.1 Introduction to Warranty Rights

7.1.1 We undertake to deliver the Goods to you in the requested quality, quantity, and without defects.

7.1.2 We are responsible for defects that the Goods have at the time of receipt. For used Goods, we are not responsible for defects arising from their use or wear and tear. For Goods sold at a lower price, we are not responsible for defects for which the lower price was agreed.

7.1.3 The general warranty period is 24 months. The warranty period begins to run from the moment of receipt of the Goods from your side.

7.1.4 If the Goods are exchanged, the warranty period starts again from the receipt of the new Goods from your side.

7.1.5 Your rights arising from the liability for defects of the Goods covered by the warranty expire if you do not assert them within the warranty period. However, rights arising from the liability for defects in Goods that deteriorate rapidly must be asserted no later than the day following the purchase; otherwise, your rights will expire.

7.2 We guarantee that at the time of the transfer of the risk of accidental damage and accidental deterioration of the Goods under Article 7 of the Terms, the Goods are free of defects, namely, that:

a) it has the properties we agreed upon with you, and if not expressly agreed, those we stated in the description of the Goods, or those that can be expected given the nature of the Goods;

b) it is suitable for the purposes we have specified or for the purposes that are usual for Goods of this type;

c) it corresponds to the quality or design of the agreed sample if the quality or design was specified according to the sample;

d) it is in the corresponding quantity and weight;

e) it meets the requirements set for it by special legal regulations;

f) it is not encumbered by the rights of third parties.

7.3 Conditions for asserting rights arising from liability for defects (complaints)

7.3.1 If the Goods are delivered to you in a damaged or defective package, or if the shipment is evidently too light, we ask you not to accept such Goods from the carrier and to notify us of this fact immediately at the phone number +421 918 811 206‬ or by email at info@teslastrings.com. In case of finding obvious defects (e.g., mechanical damage), you are obliged to assert a complaint without undue delay as specified in point 7.4.1 below. We will not consider later complaints due to obvious defects in the Goods, including defects consisting of the incompleteness of the Goods.

7.3.2 You must assert the right arising from other defects (hidden defects) as specified in point 7.4.1 below without undue delay after discovering the defect in the Goods, but no later than the expiration of the warranty period.

7.3.3 The warranty only applies to manufacturing defects in the Goods and defects caused by mechanical damage. You cannot assert the right arising from defects, especially for defects caused by wear and tear, mechanical damage, the use of the Goods in inappropriate conditions, etc.

7.3.4 You are not entitled to assert the right arising from the defect if you were aware of the defect before taking over the Goods, or we drew your attention to it, or you were given a reasonable discount from the Price of the Goods for that reason.

7.4 Assertion of the right arising from liability for damage (complaints)

7.4.1 If the Goods have a defect, especially if any of the conditions under Article 2 are not met, you can notify us of such a defect and assert rights arising from liability for defects (complain about the Goods) by sending an email or letter to our addresses specified in Our identification data, or in person at Our workshop. For a complaint, you can also use a sample form provided by Us, which is attachment No. 1 to the Terms.

7.4.2 In your notice, in which you assert a complaint, please provide a description of the defect of the Goods and your identification data, including the email to which you want to receive information about the processing of the complaint, and also specify which of the rights arising from liability for defects, specified in point 7.5.4 to 7.5.8, you are asserting.

7.4.3 When asserting a complaint, also present the proof of purchase of the Goods (invoice) to prove its purchase from Us; otherwise, we are not obliged to accept your complaint.

7.4.4 The day of initiation of the complaint procedure is considered the day of delivery of the defective Goods together with the relevant documents (according to point 7.4.3). If your submission asserting a complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain required documents, etc.), in writing, especially by email, we will ask you to complete the submitted complaint. In this case, the complaint procedure starts on the day of delivery of your supplemented submission.

7.4.5 If you do not complete the submitted complaint as specified in point 7.4.4 of this article without undue delay, no later than within 10 days from the date of delivery of Our request according to point 7.4.4 of this article, we will consider your submission as unfounded.

7.5 Processing of the complaint

7.5.1 Based on your decision, which of the rights under § 622 and § 623 of Act No. 40/1964 Coll. Civil Code as amended by later regulations (hereinafter referred to as the "Civil Code") (specified in point 7.5.4 to 7.5.8.), we will determine the method of handling the complaint immediately, in complex cases no later than 3 working days from the date of your complaint. In justified cases, especially if a complex technical assessment of the condition of the Goods is required, no later than 30 days from the date of your complaint.

7.5.2 After determining the method of handling the complaint, we will process the complaint immediately, and in justified cases, we may process the complaint later. However, the processing of the complaint must not exceed 30 days from the date of your complaint. After the deadline for handling the complaint, you have the right to withdraw from the Contract or the right to exchange the Goods for new ones if possible.

7.5.3 We are obliged to issue you a written confirmation of the handling of the complaint no later than 30 days from the date of your complaint, and we will inform you about its handling by email. In the event that the complaint is accepted, we will send you the repaired Goods or exchange the Goods for new ones, or we will refund the paid Price of the Goods, if we do not agree otherwise.

7.5.4 If it is a defect that we can remedy, you have the right to have the defect remedied free of charge, in a timely and proper manner. We will remedy the defect without undue delay.

7.5.5 Instead of fixing the defect, you can request the exchange of the Goods, or if the defect concerns only a part of the Goods, the exchange of that part, in cases where this does not cause us unreasonable costs in relation to the Price of the Goods or the seriousness of the defect.

7.5.6 Instead of fixing the defect of the Goods, we can always exchange the defective Goods for non-defective ones if it does not cause you serious difficulties.

7.5.7 If it is a defect of the Goods that cannot be remedied and prevents you from using the Goods properly as defect-free, you have the right to exchange the Goods, or you have the right to withdraw from the Contract. The same rights belong to you if it is a removable defect, but you cannot use the Goods properly due to the recurrence of the defect after repair or due to a greater number of defects.

7.5.8 If it is another non-removable defect, you have the right to a reasonable discount from the Price of the Goods.

7.5.9 We will handle the complaint by delivering the repaired Goods, exchanging the Goods, refunding the Price of the Goods, paying a reasonable discount from the Price of the Goods, a written request to take performance (Goods), or justified rejection of the complaint.

7.6 The assertion of rights arising from liability for defects and the complaint of the Goods is governed by the provisions of § 619 et seq. of the Civil Code, Act No. 250/2007 Coll. on consumer protection and amending and supplementing certain acts of the Slovak National Council No. 372/1990 Coll. on offenses as amended (hereinafter referred to as the "Consumer Protection Act"), and Act No. 102/2014 Coll. on consumer protection in the sale of goods or the provision of services based on a contract concluded at a distance or a contract concluded outside the premises of the seller and amending and supplementing certain acts in the wording of later regulations (hereinafter referred to as the "Consumer Protection Act in Distance Selling").

7.7 If you submit a complaint about the Goods:

a) During the first 12 months from the purchase of the Goods, we can reject your complaint only based on expert assessment; regardless of the result of the expert assessment, we will not require payment from you for the expert assessment or other costs related to the expert assessment. We will provide you with a copy of the expert assessment justifying the rejection of the complaint no later than 14 days from the date of processing the complaint;

b) After 12 months from the purchase, and if we reject such a complaint, in the document on the processing of the complaint, we will indicate to whom you can send the Goods for an expert assessment. If you send the Goods for an expert assessment to the designated person, we bear the costs of the expert assessment, as well as all other purposefully incurred costs, regardless of the result of the expert assessment. If you prove our responsibility for the defect of the Goods through an expert assessment, you can assert your complaint again; the warranty period does not run during the expert assessment. We are obliged to reimburse you within 14 days from the date of reasserting the complaint for all costs incurred for the expert assessment, as well as all other purposefully incurred costs. The reasserted complaint cannot be rejected.

7.8 In the case that you are a business entity, it is your obligation to report and object to a defect without undue delay after you could have detected it, but no later than 3 days from the receipt of the Goods.

7.9 In the case that you are a consumer, you have the right to assert rights arising from liability for defects that occur in consumer Goods within a period of 24 months from the receipt of the Goods.

7.10 This is to properly inform you about your rights arising from § 622 and § 623 of Act No. 40/1964 Coll. Civil Code. By entering into the Contract, you confirm that you had the opportunity to read the terms of the Goods complaint.

8. WITHDRAWAL FROM THE CONTRACT

8.1 Withdrawal from the Contract, i.e., termination of the contractual relationship between Us and You from its beginning, may occur for reasons and in ways specified in this article or in other provisions of the Terms where the possibility of withdrawal is expressly stated.

8.2 If you are a consumer, i.e., a person buying Goods outside the scope of your business activities, you have the right to withdraw from the Contract without stating a reason within a period of 14 days from the delivery of the Goods, in accordance with Section 7 of the Consumer Protection Act for Distance Selling. If We have entered into a Contract for several types of Goods or the delivery of several parts of Goods, this period begins to run from the day of delivery of the last part of the Goods. In the case of a Contract under which We will deliver Goods to You regularly and repeatedly, the period begins to run from the day of the delivery of the first shipment. You can withdraw from the Contract by any demonstrable means (especially by sending an email or letter to Our addresses provided in Our identification data). You can also use the sample form provided by Us, which is attached as Annex No. 2, to withdraw.

8.3 However, as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:

a) the sale of Goods, the price of which depends on movements in the financial market that We cannot influence, and which may occur during the withdrawal period;

b) the sale of alcoholic beverages, the price of which was agreed upon at the time of concluding the Contract, and delivery is possible only after 30 days, and their price depends on market movements that We cannot influence;

c) the sale of Goods made according to your specific requirements, which were made for You or Goods specifically intended for one consumer;

d) the sale of Goods subject to rapid deterioration or spoilage and Goods that, after delivery, have been inseparably mixed with other items;

e) the sale of Goods sealed in protective packaging that is not suitable for return due to health protection or hygiene reasons, and the protective packaging has been damaged after delivery;

f) the sale of sound or visual recordings, sound and visual recordings, or computer software sold in protective packaging, if the original packaging has been breached;

g) the sale of periodicals, except for sales based on a subscription agreement, and the sale of books not delivered in protective packaging;

h) the provision of digital content if it has not been delivered on a tangible medium and has been delivered with your prior express consent before the withdrawal period expires, and We have informed you that you have no right to withdraw from the Contract.

8.4 The withdrawal period under Article 2 of the Terms is considered preserved if you send Us a notice during this period that you are withdrawing from the Contract.

8.5 In the event of withdrawal from the Contract, the Price will be refunded to You within 14 days from the effective date of withdrawal to the account from which it was debited or to the account chosen in the withdrawal from the Contract. However, the amount will not be refunded until You return the Goods or prove that it has been sent back to Us. Please return the Goods to Us clean, if possible, including the original packaging.

8.6 In the event of withdrawal from the Contract under Article 2 of the Terms, you are obligated to send Us the Goods within 14 days from the withdrawal, deliver the Goods to Us, or hand over the Goods to a person authorized by Us to take over the Goods, bearing the costs of returning the Goods to Us. This does not apply if We agree to personally pick up the Goods or through a person authorized by Us. The deadline is considered met if the Goods were handed over for transport no later than the last day of the deadline. On the contrary, you are entitled to have the shipping cost refunded, but only up to the amount corresponding to the cheapest method of delivering the Goods that We offered for the delivery of the Goods.

8.7 You are responsible for any damage in cases where the Goods are damaged due to your handling of them in a way that is not necessary given their nature and characteristics. We will charge you for the damage after the Goods are returned to Us, and the payment is due within 14 days.

8.8 We have the right to withdraw from the Contract due to stock depletion, unavailability of the Goods, or if the manufacturer, importer, or supplier of the Goods agreed upon in the Contract has ceased production or made significant changes that have prevented the fulfillment of Our obligations under the Contract or due to force majeure. In these cases, we are obliged to inform you of this fact without undue delay and refund the Total Price paid for the Goods within 14 days from the day of notification of withdrawal from the Contract. We will refund the Total Price for the Goods in the same manner as you paid the Total Price, without prejudice to the right to agree with you on another method of refunding payment, provided that no additional fees will be charged to you in connection with this.

8.9 We are also entitled to withdraw from the Contract if you do not take over the Goods within 5 working days from the day when you were obligated to take over the Goods.

9. SUBMISSION OF SUGGESTIONS AND COMPLAINTS

9.1 As a consumer, you are entitled to submit suggestions and complaints in writing via email to: info@teslastrings.com.

9.2 We will inform you about the assessment of your suggestion or complaint by email sent to your email address.

9.3 The supervisory authority is the Slovak Trade Inspection (SOI), Inspectorate of SOI for the Trnava region, with address: Pekárska 23, 917 01 Trnava, tel. no. +421 33 321 2527.

9.4 You can also electronically submit a request for inspection if you are not satisfied with the handling of your suggestion or complaint through the platform available on the website Slovak Trade Inspection.

10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS

10.1 You have the right to address Us with a request for redress, through an email sent to: info@teslastrings.com, if you are not satisfied with the way we handled your complaint or if you believe that we have violated your rights. If we respond negatively to your request or do not respond within 30 days from its submission, you have the right to propose the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter "Entity") under Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on the amendment and supplementation of certain laws, as amended (hereinafter the "Alternative Dispute Resolution Act").

10.2 Entities are authorities and authorized legal entities under § 3 of the Alternative Dispute Resolution Act, and their list is published on the website of the Ministry of Economy of the Slovak Republic.

10.3 You can submit a proposal in the manner specified in § 12 of the Alternative Dispute Resolution Act.

10.4 Additionally, you have the right to initiate out-of-court dispute resolution online through the Online Dispute Resolution platform.

11. FINAL PROVISIONS

11.1 All written correspondence will be delivered to you via email. Our email address is provided in Our identification data. We will deliver correspondence to your email address specified in the Contract, User Account, or through which you contacted us.

11.2 The Contract can only be modified based on Our written agreement. However, We are authorized to change and supplement these Terms, but such changes will not affect already concluded Contracts, only Contracts that will be concluded after the effectiveness of this change. We will inform you of the change only if you have created a User Account (so that you have this information in case you order new Goods; however, the change does not constitute a termination right since We do not have a Contract that can be terminated). If we regularly and repeatedly supply Goods to you based on a Contract, we will notify you of the change at least 14 days before its effectiveness. If we do not receive termination of the ongoing Contract within 7 days of sending the information about the change, the new conditions become part of our Contract and apply to the next delivery of Goods following the effectiveness of the change. The notice period for termination is 2 months.

11.3 In the event of force majeure or unforeseeable events (natural disasters, pandemics, operational malfunctions, supplier failures, etc.), we are not responsible for damages caused due to or in connection with force majeure or unforeseeable events. If this condition persists for more than 10 days, both We and You have the right to withdraw from the Contract.

11.4 A sample complaint form and a sample form for withdrawal from the Contract are attached to the Terms.

11.5 The Contract, including the Terms, is archived in electronic form by Us but is not accessible to You. However, You will always receive these Terms and Order confirmations with a summary of the Order by email, so You will always have access to the Contract without Our assistance. We recommend saving the Order confirmation and Terms each time.

11.6 Our activities are not subject to any codes of conduct under § 3 para. 1 letter n) of the Consumer Protection Act for Distance Selling.

11.7 These Terms come into effect on October 1, 2023.

ATTACHMENT NO. 1 - COMPLAINT FORM

Recipient: U Juhasa, sro, Dolne Kosariska 89, 90615 Kosariska

Claim Submission

Title, Name, and Surname:
Residential Address:
Email Address:
Order and Invoice Number:
Order Date:
Date of Product Receipt:
Product Being Claimed (Name and Code):
Description and Scope of Product Defects:
As a customer, I request that my complaint be processed in the following way:
I wish to receive a refund to the bank account (IBAN)/other method

Attachments:

Date:

Signature:

ATTACHMENT NO. 2 - FORM FOR WITHDRAWAL FROM THE CONTRACT

Recipient: U Juhasa, sro, Dolne Kosariska 89, 90615 Kosariska

I hereby declare that, in accordance with Act No. 102/2014 Coll. on consumer protection in the sale of goods or the provision of services under a distance contract or a contract concluded outside the business premises of the seller and amending certain laws in the wording of subsequent regulations (hereinafter referred to as the "Consumer Protection Act for Distance Selling"), I am withdrawing from the Contract:

Title, Name, and Surname:
Address:
Email Address:
Order and Invoice Number:
Order Date:
Date of Product Receipt:
Product I am returning (Name and Code):
Reason for returning the product:
Method for returning received funds:
I wish to receive a refund to the bank account (IBAN)/other method

Consumer Notice: Pursuant to § 10 paragraph 4 of the Consumer Protection Act for Distance Selling, the seller is entitled to request reimbursement from the consumer for the reduction in the value of the goods resulting from handling the goods beyond what is necessary to ascertain the characteristics and functionality of the goods.

Date:

Signature: